About Us

Welcome to Dwellivoa. We operate dwellivoa.com, an online retail store offering practical cleaning products for everyday household use.

Our collection includes a variety of cleaning products and accessories designed to support everyday home cleaning and make routine cleaning tasks more convenient.

Dwellivoa and dwellivoa.com are owned and operated by Chengdu Jiazhiky Trading Co., Ltd. The company is responsible for the products offered through dwellivoa.com, order processing, customer support, returns, refunds, and other customer-related transactions conducted through the website.

At Dwellivoa, we aim to provide clear and accurate product information, secure and convenient payment options, straightforward store policies, and a reliable online shopping experience.

Our customer support team is available to assist with product questions, existing orders, shipping and delivery, tracking, returns and refunds, payment-related matters, privacy requests, and other concerns relating to your shopping experience.

Company Information

Brand Name: Dwellivoa
Website: dwellivoa.com
Legal Company Name: Chengdu Jiazhiky Trading Co., Ltd.
Business Address: No. 526, 5th Floor, 1st Unit, Building 1, West Shunxi Street, Huazhao Bi Lane, Jinniu District, Chengdu City, Sichuan Province
Customer Support Email: service@dwellivoa.com

Returns and Customer Support

If you would like to return an eligible product, please contact our customer support team at service@dwellivoa.com before sending the item back.

Our team will review your request and, if the return is approved, provide the applicable return instructions and return address.

Please do not send returned products directly to our registered business address unless our customer support team specifically instructs you to do so.

For questions regarding an existing order, please provide your order number and the email address used during checkout. This information helps our team locate the relevant purchase and assist you more efficiently.

We aim to respond to customer inquiries within 1–2 business days and will make reasonable efforts to assist you as promptly as possible.