Contact Us
We're Here to Help
Have a question about a Dwellivoa product or need assistance with an existing order? Our customer support team is available to assist with product information, order status, shipping and delivery, returns and refunds, payments, privacy-related requests, and other questions concerning your shopping experience.
Whether you would like more information about one of our cleaning products, need help tracking an order, or have a question about a recent purchase, please feel free to contact us.
Dwellivoa and dwellivoa.com are owned and operated by Chengdu Jiazhiky Trading Co., Ltd. The company is responsible for the products sold through dwellivoa.com, order processing, customer support, returns, refunds, and other customer-related transactions conducted through the website.
Customer Support
Brand Name: Dwellivoa
Website: dwellivoa.com
Legal Company Name: Chengdu Jiazhiky Trading Co., Ltd.
Business Address: No. 526, 5th Floor, 1st Unit, Building 1, West Shunxi Street, Huazhao Bi Lane, Jinniu District, Chengdu City, Sichuan Province
Customer Support Email:
service@dwellivoa.com
For questions concerning an existing order, please provide your order number and the email address used during checkout. This information helps our customer support team locate the relevant purchase and assist you more efficiently.
If you receive a product that is damaged, defective, incorrect, materially different from what you ordered, or if part of your order is missing, please contact us promptly. Where relevant, please include clear photographs of the affected product, packaging, and shipping label so that our team can review the issue and determine the appropriate next steps.
If you would like to request a return, please contact service@dwellivoa.com before sending any product back. Once your request has been reviewed and approved, our customer support team will provide the applicable return instructions and return address.
Please do not send returns directly to our registered business address unless our customer support team specifically instructs you to do so.
We aim to respond to customer inquiries within 1–2 business days. Certain matters involving shipping carriers, payment providers, order investigations, return reviews, or identity verification for privacy-related requests may require additional processing time.