Terms and Conditions
Latest Update: September 23, 2026
About These Terms
These Terms and Conditions apply to purchases and transactions made through dwellivoa.com (“Dwellivoa”), an online retail store owned and operated by Chengdu Jiazhiky Trading Co., Ltd.
When you place an order through dwellivoa.com, your purchase transaction is conducted with Chengdu Jiazhiky Trading Co., Ltd., subject to these Terms and Conditions and the applicable policies published on our website.
By accessing dwellivoa.com, purchasing a product, submitting an order, or otherwise using our online store and related services, you agree to these Terms together with the other policies applicable to your purchase, including our Shipping & Delivery Policy, Return & Refund Policy, Privacy Policy, and other relevant store policies.
Please read these Terms and the applicable policies carefully before completing a purchase.
Products and Product Information
Dwellivoa offers cleaning products and accessories designed for practical everyday use.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, materials, features, prices, availability, and other information presented on dwellivoa.com are accurate and current.
However, the actual appearance of a product may differ slightly from the images displayed online because of photography, lighting conditions, screen settings, manufacturing variations, or other reasonable differences.
Customers should review the individual product page for relevant specifications, compatibility information, dimensions, materials, care instructions, intended use, and other product-specific information before completing a purchase.
We may correct errors, revise product information, update availability, or adjust prices where reasonably necessary.
If we discover a material error that affects an order you have already submitted, we may contact you using the information provided during checkout and explain the available options.
Orders and Order Acceptance
After submitting an order, you may receive an email acknowledging that we have received your purchase request.
Receiving an order confirmation or acknowledgment does not necessarily mean that all payment, verification, inventory, fraud-prevention, or fulfillment procedures have been completed.
We may reasonably review, limit, decline, or cancel an order in circumstances including:
- payment or authorization problems;
- suspected fraudulent or unauthorized activity;
- inventory shortages;
- material pricing or product-information errors;
- unusual purchasing or resale activity;
- applicable legal or regulatory restrictions.
If we cancel an order after payment has already been successfully collected, an appropriate refund will generally be issued to the original payment method or another method supported by the applicable payment provider.
Where reasonably possible, we will notify you using the contact information associated with your order.
Pricing, Payments and Taxes
Product prices, available payment methods, promotional discounts, applicable shipping charges, taxes, and the final amount payable will be presented during checkout where applicable.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information you provide is accurate and complete.
Payment processing may be performed by Shopify or other applicable third-party payment service providers.
Your bank, card issuer, or payment provider may impose additional authorization procedures, foreign transaction fees, currency conversion charges, or other fees. Such third-party charges and procedures are generally outside our direct control.
Shipping and Delivery
Shipping methods, fulfillment procedures, tracking information, estimated delivery periods, international shipping requirements, and other delivery-related matters are described in our Shipping & Delivery Policy.
Orders are generally processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.
For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
Delivery times for international destinations may vary depending on the destination, shipping carrier, customs procedures, and local delivery conditions.
Delivery timeframes displayed during checkout or elsewhere on dwellivoa.com are estimates rather than guaranteed arrival dates unless expressly stated otherwise.
Actual delivery may be affected by carrier operations, customs procedures, severe weather, public holidays, transportation disruptions, remote destinations, unusually high shipping volumes, or other circumstances outside our reasonable control.
Customers are responsible for reviewing and providing complete and accurate shipping information before submitting an order.
Eligible orders of US$49 or more qualify for free standard shipping, subject to the terms, destination restrictions, and other conditions described in our Shipping & Delivery Policy.
Returns, Refunds and Exchanges
Returns, refunds, exchanges, and related procedures are governed by our Return & Refund Policy and applicable law.
Eligible products may generally be returned within 30 calendar days after the order has been confirmed as delivered, subject to the applicable conditions and exclusions.
Before returning an item, please contact service@dwellivoa.com so that our customer support team can review your request and provide the appropriate return instructions and return address.
Do not send returns directly to our registered business address unless our customer support team specifically instructs you to do so.
For preference-based returns, the customer will generally be responsible for applicable return shipping costs.
Where we confirm that an item arrived damaged, defective, incorrect, or materially different from what was ordered due to an error attributable to us, we will provide an appropriate resolution. Where returning the product is necessary in such circumstances, we will arrange or cover the applicable return shipping cost.
After an authorized return reaches the designated return location, please allow approximately 5–10 business days for inspection and refund processing.
Approved refunds are generally returned to the original payment method used for the purchase.
Nothing in these Terms is intended to exclude, restrict, or replace consumer rights or remedies that cannot legally be excluded or limited.
Order Changes and Cancellations
If you need to modify or cancel an order, please contact service@dwellivoa.com as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request before fulfillment begins.
Once an order has entered processing, packing, fulfillment, or shipment, we may no longer be able to change or cancel it.
If your order has already shipped, you may need to wait until delivery and then request an eligible return in accordance with our Return & Refund Policy.
We do not charge an additional cancellation fee for an order successfully cancelled before fulfillment unless a particular charge was clearly disclosed before purchase and is permitted by applicable law.
Discounts and Promotional Offers
Dwellivoa may occasionally offer promotional prices, discount codes, coupons, free-shipping promotions, or other special offers.
A particular promotion may be subject to its own:
- eligibility requirements;
- expiration date;
- minimum purchase amount;
- participating products;
- exclusions;
- redemption limits;
- other stated conditions.
Unless expressly stated otherwise, promotional offers cannot be exchanged for cash and generally cannot be applied retroactively to an order that has already been completed.
We may change, suspend, or discontinue a promotional offer where permitted by applicable law and consistent with the terms communicated for that promotion.
Acceptable Use of Our Store
dwellivoa.com and its checkout services may be used only for lawful shopping and related purposes.
You must not use our website or services to engage in:
- fraudulent or unauthorized transactions;
- unlawful resale activities;
- deliberate abuse of promotions or discounts;
- attempts to interfere with website functionality;
- attempts to bypass or compromise website security;
- submission of deliberately false or misleading order information;
- other unlawful, abusive, or improper activities.
You must provide accurate information when placing an order or communicating with our customer support team.
We may take reasonable measures to protect our customers, website, and business against suspected fraudulent, abusive, or unlawful activity.
Intellectual Property
Content available through dwellivoa.com—including branding, logos, photographs, graphics, written materials, product presentation, website layouts, and other original store content—may be protected by applicable intellectual property laws.
Such content may be owned by or licensed to Chengdu Jiazhiky Trading Co., Ltd., Dwellivoa, or the applicable rights holder.
Unless applicable law permits otherwise or appropriate authorization has been obtained, protected store content may not be reproduced, republished, modified, distributed, sold, or commercially exploited without permission.
Third-Party Services
Our online store may rely on third-party platforms and service providers, including Shopify, payment processors, shipping carriers, fulfillment partners, technology providers, and other independent services.
Third-party services may operate according to their own terms, privacy policies, technical requirements, and availability.
To the extent permitted by applicable law, Dwellivoa and Chengdu Jiazhiky Trading Co., Ltd. are not responsible for independent interruptions, limitations, policies, or practices of third-party services that are outside our reasonable control.
Customers should review applicable third-party terms and policies where appropriate.
Limitation of Liability
We make reasonable efforts to operate dwellivoa.com and provide our services accurately and reliably. However, uninterrupted or error-free website operation cannot always be guaranteed.
To the fullest extent permitted by applicable law, Dwellivoa and Chengdu Jiazhiky Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or similar losses arising from circumstances for which such liability may lawfully be excluded or limited.
Nothing in these Terms is intended to exclude or restrict any liability, statutory consumer protection, warranty, refund right, or other remedy that cannot legally be excluded or limited.
Changes to These Terms
We may revise these Terms and Conditions periodically to reflect changes in our products, services, website functionality, store operations, business practices, policies, or applicable legal requirements.
The current version of these Terms will be made available through dwellivoa.com together with the applicable update date.
Unless applicable law requires otherwise, updated Terms will generally apply prospectively after they become effective.
For a purchase already completed, the terms applicable when the order was placed will generally continue to govern that transaction, subject to any mandatory requirements under applicable law.
Contact Us
Dwellivoa and dwellivoa.com are owned and operated by Chengdu Jiazhiky Trading Co., Ltd. The company is responsible for the products sold through dwellivoa.com, order processing, customer support, returns, refunds, and other customer-related transactions conducted through the website.
If you have questions regarding these Terms and Conditions, an existing order, or the operation of dwellivoa.com, please contact us using the information below:
Brand Name: Dwellivoa
Website: dwellivoa.com
Legal Company Name: Chengdu Jiazhiky Trading Co., Ltd.
Business Address: No. 526, 5th Floor, 1st Unit, Building 1, West Shunxi Street, Huazhao Bi Lane, Jinniu District, Chengdu City, Sichuan Province
Customer Support Email: service@dwellivoa.com
For order-related questions, please include your order number and the email address used during checkout so that our customer support team can locate the relevant purchase and assist you efficiently.
We aim to respond to customer inquiries within 1–2 business days.