Privacy Policy
Latest Update: September 23, 2026
About This Privacy Policy
This Privacy Policy explains how Dwellivoa and dwellivoa.com, owned and operated by Chengdu Jiazhiky Trading Co., Ltd., collect, use, share, retain, and otherwise process personal information when you browse our website, place an order, contact our customer support team, or otherwise interact with our online store and related services.
By accessing or using dwellivoa.com, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to applicable privacy and data protection laws.
Personal Information We May Collect
The personal information we collect may vary depending on how you interact with Dwellivoa and the services you use.
This information may include your name, email address, telephone number, billing address, shipping address, account information, purchase and order history, transaction details, and information contained in communications with our customer support team.
When you browse or use our website, certain technical information may also be collected automatically. This may include your device type, browser information, IP address, approximate location inferred from your IP address, interactions with the website, and information collected using cookies or similar online technologies.
Payment details may be handled directly by Shopify and applicable third-party payment service providers. Depending on the payment method used, this information may not be stored directly by Dwellivoa.
How We May Use Your Personal Information
We may process personal information where reasonably necessary to operate our online store and provide products and services to our customers.
This may include using information to:
- process and manage purchases and payments;
- arrange order fulfillment, shipping, and delivery;
- provide order confirmations and other transaction-related communications;
- respond to customer questions, requests, returns, or other support matters;
- operate, maintain, and improve dwellivoa.com;
- help protect our customers, website, and business against fraud, misuse, or security threats;
- understand how visitors and customers interact with our online store;
- improve our products, services, and overall shopping experience;
- comply with applicable legal, regulatory, accounting, or record-keeping requirements; and
- send marketing or promotional communications where permitted by applicable law.
Where consent is required for a particular activity, we will process information on that basis where applicable.
How and When Personal Information May Be Shared
We may share personal information with third parties when reasonably necessary to operate Dwellivoa, complete transactions, provide our services, or meet legal obligations.
These third parties may include Shopify, payment service providers, shipping carriers, fulfillment partners, website hosting and technology providers, analytics providers, marketing service providers, professional advisers, and other vendors that assist with our business operations.
We may also disclose information where reasonably necessary to:
- comply with applicable laws, regulations, court orders, or other lawful processes;
- investigate or prevent suspected fraud, abuse, security incidents, or unlawful activity;
- protect the rights, property, safety, or legitimate interests of our customers, our business, or others; or
- facilitate a business transaction such as a restructuring, financing, merger, acquisition, transfer, or sale of some or all business assets.
Third-party providers may process information according to their own applicable terms and privacy practices.
Cookies and Similar Technologies
Dwellivoa and service providers supporting our online store may use cookies, pixels, and other similar technologies.
These technologies may be used to operate essential website functions, maintain user preferences, understand how visitors interact with our website, evaluate website performance, provide analytics, and support advertising or marketing activities where permitted.
Depending on your location and applicable law, you may be able to manage certain cookie or privacy preferences using controls provided on our website or through your browser settings.
Restricting or disabling certain cookies or similar technologies may affect the availability or performance of some website functions.
Retention and Security of Personal Information
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected or otherwise processed.
Retention periods may depend on factors such as completing and documenting transactions, providing customer service, handling returns or disputes, maintaining appropriate business records, preventing fraud, and complying with applicable legal, tax, accounting, or regulatory requirements.
We use reasonable administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
However, no method of transmitting information over the internet and no electronic storage or security system can be guaranteed to be completely secure.
Your Privacy Choices and Rights
Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.
These rights may include, where applicable, the ability to request:
- access to certain personal information we hold about you;
- correction of inaccurate or incomplete information;
- deletion of certain personal information;
- restriction of certain processing activities;
- portability of certain information;
- objection to certain processing; or
- withdrawal of consent where processing is based on consent.
Certain jurisdictions may provide additional rights, complaint procedures, or appeal mechanisms.
To help protect personal information, we may need to verify your identity or request additional information before completing certain privacy-related requests.
If you receive promotional emails from us, you may unsubscribe by following the unsubscribe instructions provided in the relevant communication.
Children's Privacy
Dwellivoa is intended for a general consumer audience and is not specifically designed or directed toward children.
We do not knowingly collect or process personal information from children where doing so would be prohibited by applicable law.
If you believe that a child has improperly provided personal information through our website or services, please contact us at service@dwellivoa.com so that we can review the matter.
International Processing and Transfers
Because Dwellivoa works with service providers and business partners that may operate in different countries or regions, personal information may be transferred to, stored in, or processed outside the country or region where you live.
Privacy and data protection laws may differ between jurisdictions.
Where required by applicable law, appropriate safeguards or other legally recognized mechanisms may be used in connection with international transfers or processing of personal information.
Third-Party Services
Our website may contain integrations, functionality, or links involving independent third-party services.
When you interact with a third-party service, that provider may collect or process information according to its own privacy policy and terms. We encourage you to review the privacy practices of relevant third parties before providing personal information directly to them.
We do not control the independent privacy practices of third-party websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, products, services, business operations, privacy practices, technology, or applicable legal and regulatory requirements.
The current version of this Privacy Policy will be published on this page together with the applicable update date.
Where required by applicable law, material changes will be communicated or implemented using an appropriate form of notice or consent.
Contact Us
Dwellivoa and dwellivoa.com are owned and operated by Chengdu Jiazhiky Trading Co., Ltd.
If you have questions regarding this Privacy Policy, would like to exercise an applicable privacy right, or need assistance concerning your personal information, please contact us using the information below:
Brand Name: Dwellivoa
Website: dwellivoa.com
Legal Company Name: Chengdu Jiazhiky Trading Co., Ltd.
Business Address: No. 526, 5th Floor, 1st Unit, Building 1, West Shunxi Street, Huazhao Bi Lane, Jinniu District, Chengdu City, Sichuan Province
Customer Support Email: service@dwellivoa.com
When submitting a privacy request connected with an existing order, please provide enough information for us to identify the relevant order, account, or transaction.
For security purposes, we may request additional information to verify your identity before responding to or completing certain privacy requests.