Shipping & Delivery Policy

Latest Update: September 23, 2026

Order Processing

Orders submitted through dwellivoa.com are generally processed within 1–3 business days after payment has been successfully confirmed.

Order processing time is separate from shipping and delivery time. Processing begins after we have successfully received the order and payment information and completed any necessary verification.

During public holidays, promotional events, periods of unusually high order volume, temporary inventory issues, or other operational circumstances, additional processing time may occasionally be required.

If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered processing, packing, fulfillment, or shipping preparation, we may no longer be able to make changes or cancel it.

Shipping Costs and Free Shipping

Dwellivoa offers free standard shipping on eligible orders of US$49 or more.

Unless otherwise indicated during checkout, the US$49 free-shipping threshold is generally based on the eligible merchandise subtotal after applicable discounts and before taxes.

Orders below the applicable US$49 threshold may be subject to a shipping charge. Any shipping fee applicable to your order will be displayed during checkout before payment is completed.

Free shipping applies to eligible standard shipping. Expedited delivery, special shipping services, certain destinations, or other available delivery options may be subject to additional charges.

Shipping methods, promotional offers, free-shipping thresholds, and availability may vary depending on the delivery destination or an applicable promotion. The shipping method and charges shown during checkout will apply to the order.

Estimated Delivery Times

Delivery estimates vary according to the destination, shipping method, carrier, and local delivery conditions.

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.

For destinations outside the United States, delivery times may vary depending on the destination country or region, carrier operations, customs clearance, and local delivery services.

Estimated delivery periods are provided for reference and should not be considered guaranteed arrival dates unless we expressly state otherwise.

Actual delivery may be affected by circumstances such as carrier delays, customs procedures, severe weather, public holidays, transportation disruptions, unusually high shipping volumes, remote delivery locations, or other events outside our reasonable control.

Where supported, available shipping methods, charges, and estimated delivery information will be displayed during checkout. Please review these details before completing your order.

Fulfillment Locations and Shipping Origin

Orders placed through dwellivoa.com may be fulfilled from different locations or partner facilities depending on inventory availability, product type, destination, and logistical requirements.

For this reason, the location from which a package is shipped may vary from order to order. Products purchased together may also be fulfilled from different facilities.

The location used to fulfill an order does not necessarily correspond to the registered business address of Chengdu Jiazhiky Trading Co., Ltd. or to the customer's country of residence.

We do not represent that every order will be dispatched from a local warehouse.

Tracking Your Order

After an order has been dispatched and tracking information becomes available, we will generally send a shipping confirmation containing the relevant tracking details to the email address provided during checkout.

Tracking information may not become active immediately after a shipping label is created. Depending on the carrier, shipping service, and route, additional time may be required before the first tracking scan appears.

Some carriers update tracking information only after a package reaches particular stages of the delivery network.

If your tracking information has not changed for an extended period, please contact service@dwellivoa.com with your order number so that our customer support team can review the available information.

Delivery Delays

We make reasonable efforts to provide customers with a reliable delivery experience, but circumstances outside our reasonable control can occasionally affect transit times.

Potential causes of delay may include:

• carrier or transportation disruptions;

• customs inspections or clearance procedures;

• severe weather;

• public holidays;

• unusually high shipping volumes;

• remote or difficult-to-service destinations; 

• other unexpected logistical events.

After a shipment has been transferred to the applicable carrier, much of the transportation schedule is managed by that carrier.

However, if you experience a delivery problem, you may contact us at service@dwellivoa.com. We will review the available shipment information and provide reasonable assistance regarding the next steps.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information when placing an order.

Before completing checkout, please carefully review the recipient's:

• full name;

• street address;

• apartment, suite, or unit number where applicable;

• city;

• state or province;

• postal or ZIP code;

• country; 

• applicable contact information.

If you notice an address error after submitting your order, contact service@dwellivoa.com as soon as possible.

We will make reasonable efforts to update the information before fulfillment begins, but we cannot guarantee that an address can be changed after an order has entered processing, packing, fulfillment, or shipping preparation.

Where a shipment is delayed, returned, misdelivered, or requires reshipment because incomplete or incorrect delivery information was provided by the customer, additional shipping costs may apply where appropriate and permitted by applicable law.

International Orders

Where international shipping is available, orders may be subject to customs clearance procedures and charges imposed by the destination country or relevant authorities.

Depending on the destination, these may include:

• import duties;

• taxes;

• customs charges;

• brokerage fees; 

• other applicable clearance costs.

Unless such amounts are expressly included in the price or charges displayed during checkout, or we specifically state otherwise, these additional charges are generally the responsibility of the recipient, subject to applicable law.

Customs requirements, fees, and processing times vary between destinations and may be determined by government authorities, customs agencies, shipping carriers, and local delivery providers rather than by Dwellivoa.

Lost, Delayed, or Delivered-but-Missing Packages

If tracking information has not been updated for an unusual period or you believe that your shipment may be significantly delayed or lost, please contact us at service@dwellivoa.com.

Please include your order number and the email address used during checkout so that we can locate the relevant shipment efficiently.

Our customer support team can review the tracking information available to us and provide reasonable assistance, including applicable carrier procedures where appropriate.

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking:

• the delivery location and surrounding area;

• your mailbox;

• building reception or front desk;

• household members;

• neighbors; 

• any safe location where the carrier may have placed the package.

You may also need to contact the shipping carrier directly for additional delivery information.

A resolution for a delayed, lost, stolen, or carrier-marked-delivered package will depend on the individual circumstances, available tracking information, carrier procedures, and applicable law. A carrier's “Delivered” status does not by itself prevent us from reviewing a reasonable customer inquiry regarding a missing shipment.

Orders Shipped in Multiple Packages

Products purchased in the same transaction may not always be shipped together.

Depending on product availability, fulfillment arrangements, inventory locations, and logistical requirements, an order may be divided into two or more shipments.

Separate packages may:

• leave fulfillment facilities at different times;

• arrive on different dates; 

• have different tracking numbers.

If one package arrives before another, this does not necessarily mean that an item is missing. Please review all available shipment and tracking information before contacting customer support.

Contact Us

Dwellivoa and dwellivoa.com are owned and operated by Chengdu Jiazhiky Trading Co., Ltd. The company is responsible for the products sold through dwellivoa.com, order processing, customer support, returns, refunds, and other customer-related transactions conducted through the website.

For questions concerning shipping, tracking, delivery, or an existing order, please contact us using the information below:

Brand Name: Dwellivoa
Website: dwellivoa.com
Legal Company Name: Chengdu Jiazhiky Trading Co., Ltd.
Business Address: No. 526, 5th Floor, 1st Unit, Building 1, West Shunxi Street, Huazhao Bi Lane, Jinniu District, Chengdu City, Sichuan Province
Customer Support Email: service@dwellivoa.com

When contacting us about an existing shipment, please include your order number and the email address used during checkout so that our customer support team can locate the relevant order and assist you efficiently.

We aim to respond to customer inquiries within 1–2 business days.