Payment & Security Policy

Latest Update: September 23, 2026

Accepted Payment Methods

The payment methods currently available for purchases made through dwellivoa.com will be displayed during checkout.

Available payment options may vary depending on your location, selected currency, device, and the payment services supported at the time your order is placed.

Please review the available payment methods and your order details carefully before completing your purchase.

Payment Authorization and Verification

Orders placed through Dwellivoa may be subject to payment authorization, fraud-prevention checks, and security verification before processing and fulfillment begin.

Depending on the payment method selected, your bank, card issuer, or payment service provider may require additional verification, decline a transaction, or temporarily place an authorization hold on your account.

These authorization procedures, approval decisions, security checks, and hold periods are generally determined by the applicable financial institution or payment provider and are outside the direct control of Dwellivoa.

An order may not proceed to fulfillment until the applicable payment has been successfully authorized or confirmed.

Secure Checkout

Purchases made through dwellivoa.com are processed using Shopify and supported third-party payment service providers.

Reasonable technical and security measures are used during checkout to help protect payment and transaction information.

Depending on the payment method used, certain payment information may be processed directly by Shopify or the applicable third-party payment provider rather than being stored directly by Dwellivoa.

While reasonable safeguards are used to protect customer and transaction information, no method of online transmission, electronic processing, or electronic storage can be guaranteed to be completely secure.

We recommend using trusted devices and secure internet connections when placing an order and taking appropriate measures to protect your account, device, and payment information.

Prices, Taxes and Additional Charges

Before payment is submitted, checkout will display the applicable product prices, discounts, shipping charges, taxes where applicable, and the final amount payable for your order.

Please review this information carefully before completing your purchase.

If a transaction involves currency conversion, international payment processing, or another service provided by your financial institution, your bank, card issuer, or payment provider may impose additional charges.

Such charges may include:

• foreign transaction fees;

• currency conversion fees;

• exchange-rate adjustments; 

• other payment-processing charges.

Unless a charge is specifically included in the order total displayed during checkout, fees independently imposed by your bank, card issuer, or payment provider are determined by that third party and are not set or collected by Dwellivoa.

Promotional and Discount Codes

Where available, eligible promotional or discount codes should be entered during checkout before the order is completed.

Individual promotions may be subject to their own conditions, including:

• eligibility requirements;

• expiration dates;

• minimum purchase requirements;

• product or category exclusions;

• redemption limits; 

• other promotional conditions.

Unless otherwise stated in the terms of a particular promotion, discount codes generally cannot be redeemed for cash or applied retroactively to an order that has already been completed.

Whether multiple discounts can be combined will depend on the conditions of the applicable promotion and the discount functionality available during checkout.

If a promotional code does not apply successfully, please review the applicable promotional conditions before completing your purchase.

Payment Problems or Declined Transactions

If your payment cannot be completed, please first confirm that the billing, contact, and payment information entered during checkout is complete and accurate.

A transaction may occasionally be declined or restricted by a bank, card issuer, or payment provider for security, authorization, account, or other reasons.

Because these decisions are generally made independently by the applicable financial institution or payment service provider, you may need to contact that provider directly for additional information.

If you continue to experience a checkout or payment issue that appears to relate to dwellivoa.com, you may contact our customer support team at service@dwellivoa.com.

Payment and Order Confirmation

Successfully submitting payment information does not necessarily mean that an order has completed all authorization, verification, inventory, and fulfillment procedures.

After your order has been successfully submitted, you may receive an order confirmation at the email address provided during checkout.

If an order cannot be processed because of a payment authorization issue, suspected unauthorized transaction, inventory issue, material pricing error, or another legitimate reason, we may contact you regarding the available next steps.

If an order is cancelled after payment has already been successfully collected, an appropriate refund will generally be issued to the original payment method or another method supported by the applicable payment provider.

Refunds to Payment Methods

Where a refund is approved under our Return & Refund Policy, the refund will generally be issued to the original payment method used for the purchase.

After Dwellivoa issues an approved refund, your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

For authorized returned products, please allow approximately 5–10 business days after the return reaches the designated return location for inspection and refund processing.

Additional processing time required by banks, card issuers, or payment providers is outside our direct control.

Protecting Your Payment Information

For your security, you should not send complete payment card numbers, card security codes, passwords, or other sensitive payment credentials to our customer support email.

If payment verification is required, follow the instructions provided through the applicable checkout or payment provider.

If you believe that your payment method has been used without authorization, you should promptly contact your bank, card issuer, or payment provider and take any security measures they recommend.

Contact Us

Dwellivoa and dwellivoa.com are owned and operated by Chengdu Jiazhiky Trading Co., Ltd.

If you have questions concerning checkout, payments, charges, refunds, promotional codes, or an order placed through dwellivoa.com, please contact us using the information below:

Brand Name: Dwellivoa
Website: dwellivoa.com
Legal Company Name: Chengdu Jiazhiky Trading Co., Ltd.
Business Address: No. 526, 5th Floor, 1st Unit, Building 1, West Shunxi Street, Huazhao Bi Lane, Jinniu District, Chengdu City, Sichuan Province
Customer Support Email: service@dwellivoa.com

When contacting us regarding an existing purchase, please include your order number and the email address used during checkout so that our customer support team can locate the relevant order and assist you efficiently.

We aim to respond to customer inquiries within 1–2 business days.